What is STAR?
- the Society of Ticket Agents and Retailers - was formed in 1997 and is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom, with many of the biggest names in ticketing as members. STAR
members include major UK ticket agencies as well as numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's
What does STAR do?
operates within guidelines supported by, amongst others, VisitBritain, London & Partners, the Society of London Theatre and the Office of Fair Trading.
As well as working with government and other bodies for the benefit both of consumers and the ticketing industry, STAR
offers general advice and information on ticket buying and provides a dispute resolution service for customers who have an unresolved problem with their purchase from a STAR
In recent years STAR
has been at the forefront of cross-industry initiatives to improve consumer confidence and make ticket buying safer, working with the Office of Fair Trading and the Department for Culture, Media and Sport on ways of combating ticket fraud and mis-selling and on the introduction of Model Terms and Conditions of Sale.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member benefit from
A means of differentiating reputable agencies and box offices from potentially less scrupulous ticket sellers
The STAR assurance on standards of service and information from members clear information about where and how to buy entertainment tickets, an independent dispute resolution service.